FAQS

Why am I experiencing an error while trying to place my order or complete the transaction?
      There may be several reasons for this. If you have encountered an error while purchasing, such as "Transaction declined, gateway rejected,” please try the following steps:
  1. Try using different web browsers to place your order
  2. Make sure that the billing address is correct and any unit numbers are listed exactly as they were inputted into your banking records
  3. If you are purchasing, please verify with your bank if purchases are permitted
      We have found that these solutions solve a majority of our purchasing issues.
Why am I seeing multiple charges in my statement?
      If there are any multiple charges shown in your statement, it is most likely pending charges that should disappear within several business days. No money has actually been taken out of your account for these pending charges.
      However, if these multiple charges do not go away after several business days, please contact our Customer Support Team and we will assist you further.
Shipping
Can you split ship my order?
      Unfortunately, we are unable to split ship your order. We kindly ask that you pay close attention to the availability date mentioned in product listings for pre-order or back-ordered products. Your order will ship out once all of the items in the order become available.
      If you would like certain items to arrive sooner, we recommend that you place separate orders for these items as orders containing pre-order or back-order items will not be shipped until all items are available.